Gaya APA
Tjiptono, F.
(2004).
Prinsip-Prinsip Total Quality Service (Tqs)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Service (Tqs)".
Yogyakarta:
Andi,
2004.
Teks.