Gaya APA
Lucas, Robert W.. (2005).
Customer Service Building Successful Skills for the Twenty-First Century (3rd.ed).
Boston:
Mc Graw-Hill Book Company.
Gaya Chicago
Lucas, Robert W..
Customer Service Building Successful Skills for the Twenty-First Century.
3rd.ed
Boston:
Mc Graw-Hill Book Company,
2005.
Teks.
Gaya MLA
Lucas, Robert W..
Customer Service Building Successful Skills for the Twenty-First Century.
3rd.ed
Boston:
Mc Graw-Hill Book Company,
2005.
Teks.
Gaya Turabian
Lucas, Robert W..
Customer Service Building Successful Skills for the Twenty-First Century.
3rd.ed
Boston:
Mc Graw-Hill Book Company,
2005.
Teks.