Gaya APA

Tjiptono, F., Chandra, G. (2016). Service, Quality,and Satisfaction (Ed.4 Cet. 1). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality,and Satisfaction". Ed.4 Cet. 1 Yogyakarta: Andi, 2016. Teks.